Q: I didn’t catch your PayPal name or zelle. What is it?

A: My cash tag is $skystitcheddesigns and zelle is [email protected]

Q: I don't see my size and/or color that I want, how can I get it? 

A: E-mail the customer service: [email protected]. The website only allows a certain amount of variants. With that being said, some sizes and colors may not be on there, but I am able to get other colors. Do not hesitate to send that e-mail!

Q: I want two colors in my piece, is there a way that can happen?

A: Please check in with me first, by either sending an DM on Instagram or e-mail to [email protected]  and we can discuss your color options prior to you making the purchase. (Please note any additional colors will incur additional charges)

Q: Can I return/ exchange my items?

A: There are no refunds or exchanges. However, you have you to 48 hours from when you received your item(s) to let me know about any problems there may be that occurred on my end. Anything after 48 hours, there are no refunds or exchanges.

Q: Do I have to pay for my return/ exchange?

A: Yes, you will have to pay to ship the current item back to me. But, this only happens within the 48 hour time slot given.

Q: I just placed my order today, how long will it take to get to me?

A: I ship through USPS, so items usually come to you within 2-4 days after it’s been completed. With everything being custom and handmade, I give a time frame of 4-6 weeks. I want to be able to take my time to make sure your piece is stitched to the gods! 

Next Day aka Rush Shipping is available for $50.

Q: Will I receive a tracking number?

A: Yes, I will also keep a copy of your number so I know when you received your package because I will not be responsible for your lost/ stolen mail. If you want insurance on your item(s), that’s an extra fee.